# Use customer reviews in content

Help Moosen create posts from real customer feedback.

Customer-review posts are available on Founder and Multi-Brand. They use customer feedback as a source for social content.

## Prepare the source

1. Confirm that customer reviews are publicly accessible on the brand's website or available through its supported review source.
2. Open **Brand → Website source** and refresh the website if reviews were recently added.
3. Check your posting schedule and return to Studio for newly generated content.

![Website source showing the brand refresh control.](/screenshots/website-source.png "Refresh a source when the customer feedback on your website has changed.")

## Review the generated post

When a review-based draft appears in **Studio**, compare the quotation and attribution with the real review. Check that the image is appropriate and the caption doesn't turn one customer's experience into a promise.

Use **Tell Moosen what to change** to correct the surrounding wording. Don't invent a customer quote or alter its meaning.

![Studio showing where generated posts are reviewed.](/screenshots/review-controls.png "Review customer-review drafts before approving them.")

## Reply to a review instead

Creating a social post from feedback and replying to the original review are separate actions. Use **Inbox → Reviews** for supported review replies. See [respond to reviews](/inbox/reviews).

If no review source is found, add the information to an accessible part of your website or [contact support](/account/help) with the review source you want to use.