# Get help from the Moosen team

Start a support conversation and share the details needed to investigate.

Use **Get Help** in the dashboard to contact Moosen support and return to previous conversations.

## Start a conversation

1. Open **Get Help**.
2. Select **New ticket** to start a conversation.
3. Describe what you were trying to do and what happened.
4. Add the relevant details and send your message.
5. Return to the conversation to read replies.

![Moosen support page showing where to start and follow support conversations.](/screenshots/support.png "Keep the issue and follow-up replies in one support conversation.")

The support widget is also available from Moosen pages where it is shown.

## Include useful details

For a publishing problem, include the post, platform, expected time, and error message. Say whether other destinations published successfully.

For brand content, explain the specific wording or image that is wrong and what the correct source says. For billing, identify whether you purchased on the web or through Apple.

Screenshots are helpful when they show the problem. Keep passwords, app passwords, API keys, full payment details, and unrelated customer information out of support messages.

## Report a documentation issue

Open support and include the documentation page link and the step that didn't match your screen. The **Copy link** control at the top of a guide copies its address.

You can also check [What's New at Moosen](https://moosen.app/changelog) for recent product changes.